Refund/Return Policy:

Please check your order as soon as it is received. We allow twenty-four (24) hours after delivery of your order to make any claims for missing or damaged items. All other return items are subject to a 15% restocking fee, and must be accompanied by the original sales receipt. In order to process your return, you first must obtain an Authorization from us. Orders without an Authorization will not to be issued a refund. To obtain an Authorization, please contact us. Shipping charges are not refundable.

Items for refund must be received by us from you within seven (7) days of any claim. At our sole discretion, after seven (7) calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition" or no refund will be issued. Definition of new, unaltered and unused condition is:

  • without showing signs of wear or damage in any way;
  • within seven (7) calendar days of the delivery date (after seven (7) days no refunds are allowed); and
  • must not be a special order or a custom order.
If an item is received damaged or is incorrectly shipped by us, please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within twenty-four (24) hours if you intend to return ANY item back to our store. Items returned to us AFTER seven (7) days and WITHOUT contacting us will NOT be refunded. Customer is responsible for all shipping costs if seller is not at fault.

CT Bingo Supply
63 Emmett Street
Bristol, CT 06010
(860) 589-2513